Where's my order?

Your tracking comes to you. As soon as your order is dispatched, we email you a tracking number and a link, so there's nothing to look up here. Open that link any time to see where your package is.

Haven't got the email?

It sends the moment your order leaves the facility, which can be a few days after you order while it's being packed. If it's been longer than that, check your spam folder, then email us at support@trysolia.shop and we'll resend it or look the order up for you.

What the statuses mean

Order confirmed

We have it. It hasn't been packed yet.

Dispatched

It's with the carrier. Tracking can take up to 24 hours to activate.

In transit

Moving. Updates can pause for a day or two between scans, which is normal.

Out for delivery

Arriving today.

Delivered

Scanned at your address.

Tracking hasn't updated in a few days

Usually a scan gap, not a lost package. Carriers don't scan at every stop. If there's no movement for 7 business days, email us and we'll replace it.

It says delivered and it isn't here

Carriers sometimes scan early. Check with your household and neighbors, wait 48 hours, then email us if it hasn't turned up. We'll sort it out.

Still stuck?

A person reads every email, usually within one business day. Send your order number if you have it, or the email you checked out with if you don't, to support@trysolia.shop and we'll track it down. You can also use the contact form.